1. Who we are

This website is operated by [REGISTERED ENTITY NAME], trading as Bulletproof Biolabs ("we", "us", "our"), a supplier of research-grade compounds based in Austin, Texas, United States. This policy explains what personal information we collect, why we collect it, and what we do with it.

If you have questions about this policy, contact us at labs@bulletproofbiolabs.us.

2. Information we collect

We collect the following categories of information:

• Information you give us. Name, email address, shipping and billing address, phone number, institution or laboratory name, and any details you include in a contact form or order note.
• Order information. Products ordered, order totals, payment confirmation references, and correspondence relating to your order.
• Research eligibility attestations. Your confirmation that you are 18 or older and a qualified researcher, recorded when you enter the site.
• Technical information. IP address, browser type, device type, referring page, and pages viewed, collected automatically through cookies and server logs.

We do not collect or store full payment card numbers. Payments are processed by third-party providers who handle card and account details directly.

3. How we use your information

• To process, verify, fulfil and ship your orders
• To contact you about your order, including delivery updates and payment confirmation
• To respond to enquiries submitted through our contact form or by email
• To provide certificates of analysis and batch documentation
• To detect and prevent fraud, abuse, and unauthorised access
• To comply with legal, tax and record-keeping obligations
• With your consent, to send occasional emails about new batches and product releases

4. Legal basis for processing

Where applicable law requires a legal basis, we rely on: performance of a contract (to fulfil your order), legitimate interests (to secure our site and prevent fraud), consent (for marketing emails), and legal obligation (for tax and compliance records).

5. Sharing your information

We share personal information only with parties who need it to operate the business:

• Shipping carriers to deliver your order
• Payment processors to take and verify payment
• Hosting and IT providers who maintain this website
• Professional advisers such as accountants and lawyers, where necessary
• Law enforcement or regulators where we are legally required to do so

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. Cookies

We use cookies and similar technologies to keep your cart contents, remember your research-use attestation, understand how visitors use the site, and improve performance. You can block or delete cookies through your browser settings, though some parts of the site may not work correctly if you do.

7. Data retention

We keep order and transaction records for as long as required by tax and commercial law in our jurisdiction, typically a minimum of [NUMBER] years. Contact enquiries are retained for up to [NUMBER] years. Marketing consent records are kept until you unsubscribe.

8. Your rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, request correction or deletion, object to or restrict processing, request a portable copy of your data, and withdraw consent to marketing at any time.

To exercise any of these rights, email labs@bulletproofbiolabs.us. We will respond within the period required by applicable law. We may need to verify your identity before acting on a request.

9. Security

We use SSL encryption on this website and restrict access to personal information to staff who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International transfers

We are based in the United States. If you access this site from outside the US, your information will be transferred to and processed in the United States, which may have different data protection laws than your country.

11. Children

This website is not directed at anyone under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. The revised version takes effect when posted on this page, and the "last updated" date above will change. Material changes will be communicated by email where we hold your address.

13. Contact

Email: labs@bulletproofbiolabs.us
Address: [FULL BUSINESS ADDRESS], Austin, Texas, United States
Hours: Monday to Friday, 8:00–18:00 CT